FAQs

Welcome to our FAQ page! Here, you’ll find answers to commonly asked questions about Soul & Sky and our products. Whether you’re curious about shipping, returns, or product care, we’ve got you covered. Can’t find the information you’re looking for?

Feel free to reach out to our friendly customer support team for assistance.

Happy shopping!

SHIPPING

Do you provide world wide shipping?

Yes, we offer worldwide shipping to bring our unique designs to customers all around the globe. Whether you’re in bustling cities or remote destinations, we’re committed to delivering our products to you. Please note that shipping times may vary depending on your location. For more information on shipping rates, delivery times, and international customs duties, please refer to SOUL & SKY Shipping Policy page or contact our customer support team for assistance.

What occurs if the product goes missing after delivery?

Please provide a company name if your delivery is to a business address. Ensure the delivery address is secure to prevent parcel interception. Risk and ownership of goods pass to you upon delivery. SOUL & SKY is not liable for lost or missing orders after delivery. Any risk associated with leaving goods unattended is your responsibility.

PAYMENT

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment platforms. Rest assured, your payment information is safe and protected.

What occurs if the product goes missing after delivery?

Please provide a company name if your delivery is to a business address. Ensure the delivery address is secure to prevent parcel interception. Risk and ownership of goods pass to you upon delivery. SOUL & SKY is not liable for lost or missing orders after delivery. Any risk associated with leaving goods unattended is your responsibility.

PRODUCT INFO

How should I care for my product?

To ensure the longevity of your garments, follow these care instructions:

  • Machine wash with cold water on a gentle cycle
  • Use mild detergent and wash with like colours
  • Remove from the machine immediately after washing
  • Avoid rough surfaces to prevent damage
  • Do not bleach, soak, rub, or spot clean
  • Avoid tumble drying
  • Do not iron or dry clean
How do I determine the right size for my order?

To ensure the perfect fit, please visit our Size Guide page for detailed instructions and measurements. Our Size Guide provides comprehensive information to help you select the appropriate size for your body type and preferences.

RETURNS

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return and exchange policy. Please visit our Returns & Exchanges page for detailed information on how to initiate a return or exchange process.

YOUR ORDERS

How can I cancel my order?

To cancel or modify your order, simply email us at support@soulandsky.shop. Please keep in mind that the availability to make changes depends on how long ago your order was processed.

What if I receive the wrong product?

Please reach out to us at  support@soulandsky.shop and we will be able to further assist.

Do you provide exchanges for faulty items?

If you’ve received a faulty item, please contact us at support@soulandsky.shop with your order number and a photo of the fault. We’ll be happy to assist you further.

SPECIALS

Do you offer discounts for bulk orders or wholesale purchases?

Yes, we offer discounts for bulk orders and wholesale purchases. Please contact SOUL & SKY sales team at support@soulandsky.shop for more information on wholesale pricing and bulk order discounts.

How can I stay updated on new arrivals and promotions?

To stay updated on new arrivals, promotions, and exclusive offers, we recommend subscribing to SOUL & SKY newsletter. You can also follow us on social media for the latest updates and sneak peeks of upcoming collections.

ABOUT SOUL & SKY

Where is SOUL & SKY's shop located?

SOUL & SKY is an online shop, and we do not have a physical store location. You can shop our curated collection of products exclusively on SOUL & SKY website, where you’ll find a wide range of trendy and high-quality items to elevate your style and fitness routine.

When was SOUL & SKY established?

SOUL & SKY was established in 2020. Since then, we’ve been committed to offering stylish and sustainable activewear designed to inspire and empower our customers in their fitness journeys.